私隱政策
香港家居有限公司 私隱政策
生效日期：2024年5月8日
1. 序言
香港家居有限公司（以下簡稱「本公司」）恪守香港法例第486章《個人資料(私隱)條例》，高度重視客戶、網站訪客、供應商及業務夥伴的個人私隱保障。 本私隱政策詳細說明本公司如何收集、使用、保存、披露及保護閣下的個人資料，適用於本公司官方網站、門市、網上落單系統、會員服務、WhatsApp、電郵及一切與本公司有關之服務渠道。
2. 何謂個人資料
凡可直接或間接識辨在世人士身份之資料，均屬個人資料，包括但不限於：
- 姓名、聯絡電話、電郵地址、身份證號碼
- 住宅地址、送貨地址、安裝地址
- 會員帳號、交易記錄、訂單紀錄、消費習慣
- 查詢、投訴、售後維修及安裝服務記錄
- 閣下自願向本公司提供之任何可識別個人身份資料
3. 收集個人資料之目的
本公司只收集適度、必要及與業務相關的個人資料，用途包括：
1. 處理網上及門市訂單、安排送貨、安裝、維修及售後服務
2. 開立及管理會員帳戶、提供會員積分、優惠及會員專屬服務
3. 回覆閣下查詢、預約、投訴及跟進個案
4. 核實客戶身份、防範欺詐及保障交易安全
5. 符合本公司會計、稅務及相關法律規管要求
6. 經閣下明確同意後，發送產品資訊、推廣優惠、新貨通知及活動資訊
4. 資料收集方式及自願性
1. 直接收集：閣下於網站註冊、填寫網上表格、落單、門市登記、透過電郵或通訊軟件聯絡本公司時自願提供。
2. 自動收集：網站自動記錄IP位置、瀏覽器類型、瀏覽頁面及訪問時間，只用於系統維護、網站安全及優化服務，不會用作私自辨識個人身份。
3. 必填與選填：標有「*」之項目為必要資料，如不提供將無法完成落單、送貨或提供服務；其他項目屬自願填寫，閣下可選擇不提供。
5. 個人資料使用及披露
1. 個人資料只會用於收集時列明之用途或直接相關用途，未經閣下同意，不會作無關新用途或轉售予第三方。
2. 本公司只會在以下情況才可披露閣下個人資料：
- 獲閣下明確書面或網上勾選同意
- 香港法例、政府部門或執法機關合法要求
- 委託物流、支付、IT技術支援等第三方服務商，並已簽訂保密協議，只限完成指定服務
- 保障本公司及客戶合法權益，例如追討欠款、防止欺詐行為
6. 個人資料保留期限
本公司只會保留個人資料至達到收集目的所需最短時間：
- 訂單及交易紀錄：完成交易、售後保養期完結，並符合會計法定保留年期
- 會員資料：帳戶有效期內，註銷帳戶後保留合理時間作糾紛跟進
- 查詢及投訴個案：個案完結後保留適當年限
資料到期後將會安全刪除或匿名化處理。
7. 個人資料安全保障
本公司採取合理可行之技術及行政措施，保護個人資料：
- 網站使用SSL加密、防火牆及系統權限管控
- 員工須遵守保密責任，實行最小存取權限
- 第三方服務商須通過安全審核及簽訂保密條款
- 嚴防個人資料未獲授權取用、修改、外洩或遺失
8. 閣下之個人資料權利
根據《個人資料(私隱)條例》，閣下有權：
- 要求查閱本公司持有關於閣下的個人資料
- 要求更正不準確或不完整的個人資料
- 在合理情況下要求刪除不再需要的個人資料
- 隨時撤回接收市場推廣資訊的同意
- 如有不滿，可向香港個人資料私隱專員公署作出投訴
查閱、更正或撤回同意，可透過本公司官方電郵聯絡，本公司會按法例時限內回覆處理。
9. 第三方網站連結
本公司網站可能包含第三方網站連結，本私隱政策並不適用於該等外部網站，閣下瀏覽時請自行參閱相關網站私隱政策。
10. 政策修訂
本公司可不時修訂本私隱政策，修訂後將於官方網站刊登即時生效，閣下繼續使用本公司服務，即代表接受最新版本政策。
11. 聯絡我們
如有任何關於個人資料及私隱政策之查詢，可聯絡：
香港家居有限公司
電郵：enquiry@852-home.com
電話：+852 2887 7991
地址：香港九龍荔枝角青山道489-491號香港工業中心C座1樓15舖
收集個人資料聲明：
香港家居有限公司根據《個人資料(私隱)條例》收集閣下姓名、電話、地址、電郵等個人資料，用作處理訂單、送貨安裝、售後服務、會員管理及回覆查詢。標記*為必填資料，不提供將無法完成服務；其他資料屬自願提供。閣下有權查閱、更正個人資料及隨時取消接收推廣資訊。
Privacy Policy of Hong Kong Home Limited
Effective Date: 8 May 2024
1. Introduction
Hong Kong Home Limited (hereinafter referred to as "the Company") complies with the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong. We attach great importance to the protection of personal privacy of customers, website visitors, suppliers and business partners. This Privacy Policy sets out in detail how the Company collects, uses, retains, discloses and protects your personal data. It applies to the Company’s official website, retail stores, online ordering system, membership services, WhatsApp, email and all service channels related to the Company.
2. Definition of Personal Data
Any information that can directly or indirectly identify a living individual shall be regarded as personal data, including but not limited to:
Full name, contact phone number, email address, Hong Kong Identity Card number
Residential address, delivery address, installation address
Membership account, transaction records, order records, consumption habits
Records of enquiries, complaints, after-sales repair and installation services
Any personally identifiable information you voluntarily provide to the Company
3. Purposes of Collecting Personal Data
The Company only collects appropriate, necessary and business-related personal data for the following purposes:
Process online and in-store orders, arrange delivery, installation, repair and after-sales services
Open and manage membership accounts, provide membership points, offers and exclusive member services
Respond to your enquiries, reservations, complaints and case follow-ups
Verify customer identity, prevent fraud and ensure transaction security
Comply with the Company’s accounting, taxation and relevant legal regulatory requirements
Send product information, promotional offers, new arrival notifications and event information with your explicit consent
4. Data Collection Methods and Voluntariness
1. Direct Collection: Information you voluntarily provide when registering on the website, filling in online forms, placing orders, registering at retail stores, or contacting the Company via email or messaging applications.
2. Automatic Collection: The website automatically records IP address, browser type, browsed pages and access time. Such data is only used for system maintenance, website security and service optimisation, and will not be used to identify your personal identity without authorisation.
3. Mandatory and Optional Fields: Items marked with "*" are mandatory information. Failure to provide such information will prevent order placement, delivery or service provision; other items are voluntary and you may choose not to provide them.
5. Use and Disclosure of Personal Data
1. Personal data shall only be used for the purposes specified at the time of collection or directly related purposes. Without your consent, such data will not be used for unrelated new purposes or resold to third parties.
2. The Company may disclose your personal data only under the following circumstances:
With your explicit written consent or online ticked consent
Upon lawful request under Hong Kong laws, by government departments or law enforcement agencies
Entrusted third-party service providers for logistics, payment, IT technical support and other services, with signed confidentiality agreements, solely for completing designated services
To protect the legitimate rights and interests of the Company and customers, such as debt recovery and fraud prevention
6. Personal Data Retention Period
The Company retains personal data only for the shortest period necessary to fulfil the collection purposes:
Order and transaction records: Retained until transaction completion and expiry of after-sales warranty period, in compliance with the statutory accounting retention period
Membership data: Retained during the validity period of the account; kept for a reasonable period after account cancellation for dispute follow-up
Enquiry and complaint cases: Retained for an appropriate number of years after case closure
All data will be securely deleted or anonymised upon expiry of the retention period.
7. Personal Data Security Protection
The Company adopts reasonable and feasible technical and administrative measures to protect personal data:
The website adopts SSL encryption, firewall protection and system access permission control
Employees are bound by confidentiality obligations with minimum access rights implemented
Third-party service providers are required to pass security audits and sign confidentiality clauses
Strictly prevent unauthorised access, modification, leakage or loss of personal data
8. Your Rights to Personal Data
Under the Personal Data (Privacy) Ordinance, you have the right to:
Request access to your personal data held by the Company
Request correction of inaccurate or incomplete personal data
Request deletion of unnecessary personal data under reasonable circumstances
Withdraw your consent to receive marketing information at any time
Lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong if you have any dissatisfaction
You may contact the Company via our official email for access, correction or consent withdrawal. The Company will respond and handle your request within the statutory time limit.
9. Third-Party Website Links
The Company’s website may contain links to third-party websites. This Privacy Policy does not apply to such external websites. Please refer to the privacy policy of the relevant websites when browsing.
10. Policy Revision
The Company may revise this Privacy Policy from time to time. The revised version shall take immediate effect upon publication on the official website. Your continued use of the Company’s services shall constitute acceptance of the latest version of this Policy.
11. Contact Us
For any enquiries regarding personal data and this Privacy Policy, please contact:
Hong Kong Home Limited
Email: enquiry@852-home.com
Tel: +852 2887 7991
Address: Shop 15, 1/F, Block C, Hong Kong Industrial Centre, 489-491 Castle Peak Road, Lai Chi Kok, Kowloon, Hong Kong
Personal Data Collection Statement:
In accordance with the Personal Data (Privacy) Ordinance, Hong Kong Home Limited collects your personal data including name, phone number, address and email address for the purposes of order processing, delivery and installation, after-sales services, membership management and enquiry response. Fields marked with * are mandatory; failure to provide such information may result in inability to provide services. All other information is provided on a voluntary basis. You have the right to access and correct your personal data, and unsubscribe from promotional information at any time.